Lowongan Kerja PT. Teleperformance Indonesia

PT. Teleperformance Indonesia is a BPO (Business Process Outsourcing) company in charge of Customer Service, Call Center services and Telesales, currently opening career opportunities to fill the following positions : Lead Trainer Quality Assurance Telemarketing

Responsible:

• Planning, design and delivery of Training sessions, including Ad Hoc Training, for both new and existing team members. 
• Monitor and review the progress of trainees through questionnaires and discussions with managers and ensure corrective when needed.
• Ensure Training Quality trough Service Level and Training evaluations / assessments.
• Experience, strong in analytical thinking and training quality area.
• Conduct ongoing and through analysis of organizational, departmental and individual training needs.
• Keep self-updated on Learning & Development Best Practice.
• Evaluate on a regular basis employee skill and knowledge levels relevant to their assigned responsibilities.

Qualification:

1. Minimum Bachelor Degree in any discipline.
2. 1 year of experience in a Lead Trainer and Quality Assurance in Sales / Telesales.
3. Able to speak English.
4. Good knowledge of Quality/Process Improvement techniques.
5. High level of energy, drive, enthusiasm, initiative and commitment.
6. Excellent communication, consulting, influencing and interpersonal skills.
7. Passion for ensuring a world class support experience for our community.
8. Placement of Jamsostek Tower, South Jakarta.

Please send your application to email : rinaldi.nugraha@teleperformance.com

With subject : Lead TQA Sales - Name