Lowongan Kerja PT. Teleperformance Indonesia
PT. Teleperformance Indonesia is a BPO (Business Process Outsourcing) company in charge of Customer Service, Call Center services and Telesales, currently opening career opportunities to fill the following positions : Lead Trainer Quality Assurance Telemarketing
Responsible:
- Planning, design and delivery of Training sessions, including Ad Hoc Training, for both new and existing team members.
- Monitor and review the progress of trainees through questionnaires and discussions with managers and ensure corrective when needed.
- Ensure Training Quality trough Service Level and Training evaluations / assessments.
- Experience, strong in analytical thinking and training quality area.
- Conduct ongoing and through analysis of organizational, departmental and individual training needs.
- Keep self-updated on Learning & Development Best Practice.
- Evaluate on a regular basis employee skill and knowledge levels relevant to their assigned responsibilities.
Qualification:
- Minimum Bachelor Degree in any discipline.
- 1 year of experience in a Lead Trainer and Quality Assurance in Sales / Telesales.
- Able to speak English.
- Good knowledge of Quality/Process Improvement techniques.
- High level of energy, drive, enthusiasm, initiative and commitment.
- Excellent communication, consulting, influencing and interpersonal skills.
- Passion for ensuring a world class support experience for our community.
- Placement of Jamsostek Tower, South Jakarta.
Please send your application to email : rinaldi.nugraha@teleperformance.com
With subject : Lead TQA Sales - Name
With subject : Lead TQA Sales - Name
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