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Lowongan Kerja PT. Teleperformance Indonesia

PT. Teleperformance Indonesia is a BPO (Business Process Outsourcing) company in charge of Customer Service, Call Center services and Telesales, currently opening career opportunities to fill the following positions : Lead Trainer Quality Assurance Telemarketing

  • Planning, design and delivery of Training sessions, including Ad Hoc Training, for both new and existing team members. 
  • Monitor and review the progress of trainees through questionnaires and discussions with managers and ensure corrective when needed.
  • Ensure Training Quality trough Service Level and Training evaluations / assessments.
  • Experience, strong in analytical thinking and training quality area.
  • Conduct ongoing and through analysis of organizational, departmental and individual training needs.
  • Keep self-updated on Learning & Development Best Practice.
  • Evaluate on a regular basis employee skill and knowledge levels relevant to their assigned responsibilities.
  1. Minimum Bachelor Degree in any discipline.
  2. 1 year of experience in a Lead Trainer and Quality Assurance in Sales / Telesales.
  3. Able to speak English.
  4. Good knowledge of Quality/Process Improvement techniques.
  5. High level of energy, drive, enthusiasm, initiative and commitment.
  6. Excellent communication, consulting, influencing and interpersonal skills.
  7. Passion for ensuring a world class support experience for our community.
  8. Placement of Jamsostek Tower, South Jakarta.
Please send your application to email : rinaldi.nugraha@teleperformance.com

With subject : Lead TQA Sales - Name

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